Dispute collection

Our aim is to make you satisfied. If there is any problem, please fill below the box. We always welcome your suggestion, advice, complain, ideas. If there is any point which should we improve in our system, we are ready to Change to make our service as per your comfortable so please share your any problem below the box. We improve and give different offer if your ideas or suggestion is valuable. Our service site is navigated, control and handle by our entire honorable customer, partner, other helping hand.


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Top Questions

How long is the refund process?




What are the available Pickup Point Centers?





Is there any delivery charges?

Yes, free delivery for Pokhara valley and Rs 170 outside valley.


Cash on Delivery available?

Yeah you can directly pay cash for our courier partner. But out site the Kathmandu and Pokhara valley you have to make the e-payment via e-Sewa or other digital payment method.

Only cash payments are accepted (no cheque) when paying through this method.


How long does it take to receive my order?

It takes one day for inside valley and three days for outside valley.


Do Sneakers come in all sizes?

Based on the version and company sneakers are comers under the 37-44 sizes.



Can you tell me the return policy?

You can return product if it is damage, un-match as per your order description, worn off or it comer under the return policy. Definitely you can return it within 7 days. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.



Do you delivery all over the Nepal?

Yes we delivery all over the Nepal.


What do I do if I never received my order?

Well, in that case you can contact at +977 982-5120305


What do I do if I received defective item?

You can exchange it within 7 days.


Where are you located?

Our main office is located in Pokhara as well as branch office is situated in Kathmandu.




Can I return my item?

Applicable for Return and Return Time

The entire product can return if it falls under the chino bazaar terms and condition. Return time will be 14 days for the entire product.
Item Status:

Your item may be delivered to you, but its status on the website may not yet be ‘Delivered’. Please allow up to 48 hours if delivered by NCM or up to 72 hours if delivered by courier partner for the status to be updated as “Delivered” for your order so you can request for Return. Do not worry; the return window will only begin when the status has been updated as “Delivered".



What do I do if my order is delayed?

We are Kindly say sorry that your order is delayed. To Track Order, simply Track your order and know about it. If the order is in the store please inform us. If it is in the way You have to wait for it.



What payment method is required for Pick up point orders?


You can pay by Cash on delivery method on our partner any hubs (NCM hubs).





What is NCM Delivery?

Our Partner NCM Delivery all the product from our hubs within the different part of Nepal.





How do I return my item?

Return Policy:

Marketplace: Within 14 days of delivery

Non-Returnable Items: Items marked as non-returnable on the product page are not eligible for return.

Condition for returns:

Customers have to finish filling up the Online Returns Form by clicking return on order details page in Chino bazaar Website. Please pay close attention to the list of actions you need to do after the completion of Online Returns Form.



How to place an order on Chino bazaar?

Our Services Start when you registered on the chino bazaar website. In your Chino bazaar account in order to purchase from chino bazaar.

1.      Search for the Product by browsing through the product categories on Chinobazaar.

2.      To Buy a product from chinobazaar, click Buy or. add an item to your cart, and click Add to Cart.

3.      Once all the items have been added to the cart, tap Check Out.

4.      If you have any discount vouchers, you can enter the code at the bottom of the Check Out page to get the discount.

5.      Select your preferred Delivery Location.

6.      Click Proceed to Pay.

7.      Select your preferred Payment Method – COD or E-sewa

8.      Once you've verified your details, click Confirm Order to complete your order.






What are the promised delivery timelines?

Our arm is to serve the speed of services. We always try our best to deliver your order at the earliest! You can Find the delivery time on every product page in the checkout page.



Need more help? Chino bazaar, your automated virtual assistant, is available 24 hours a day. Live Chat services are available Sun to Fri: 7 AM to 9 PM and Sat: 9 AM to 9 PM.